Privacy Policy

Effective Date: 1 January 2026
Last Updated: 28 December 2026

Blackbird Fitness Pty Ltd (ABN 12 645 232 444 | ACN 645 232 444) (“Blackbird Fitness”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when you interact with our gym, services, and website www.blackbirdfitness.com.au (“Website”).

1. Personal Information We Collect

We may collect and hold the following types of personal information:

1.1 Identity & Contact Information

  • Full name
  • Email address
  • Phone number
  • Residential or billing address
  • Date of birth

1.2 Membership & Fitness Information

  • Gym membership details
  • Class bookings and attendance records
  • Fitness goals, training history, injuries, and physical limitations
  • Trainer assessments and notes

Some fitness information may be considered sensitive information under Australian privacy law. We only collect this information with your consent and where reasonably necessary for providing fitness services.

1.3 Payment & Billing Information

  • Payment method details
  • Billing and transaction history

Credit card payments are processed securely by third-party payment providers. Blackbird Fitness does not store full credit card numbers.

1.4 Marketing & Media

  • Photos and videos taken in-gym or at events (with consent)
  • Testimonials or reviews

1.5 Website & Technical Information

  • IP address
  • Browser and device information
  • Website usage data
  • Cookies and tracking data

2. How We Collect Personal Information

We collect personal information through:

  • Online forms and booking systems on our Website
  • Membership registrations and waivers
  • In-person interactions at our gym
  • Email, SMS, phone, or social media communication
  • Third-party platforms such as payment processors and fitness management software
  • Cookies and analytics tools on our Website

3. Purpose of Collection

We collect and use personal information to:

  • Manage gym memberships and client accounts
  • Process payments, billing, and invoicing
  • Schedule classes, sessions, and bookings
  • Deliver fitness training and coaching services
  • Communicate with members and respond to enquiries
  • Send newsletters, promotions, and updates (email and SMS)
  • Improve our services, programs, and Website
  • Maintain safety and legal compliance

4. Disclosure of Personal Information

We may disclose personal information to:

  • Payment processors and billing providers
  • Fitness management and booking platforms
  • Email and SMS marketing providers
  • Trainers, staff, and contractors (where required to deliver services)
  • Professional advisers (accountants, lawyers, insurers)
  • Government or regulatory authorities where required by law

We take reasonable steps to ensure third parties handle personal information in a manner consistent with this Privacy Policy.

5. Cookies, Analytics & Tracking

Our Website uses cookies and tracking technologies, including:

  • Google Analytics
  • Facebook Pixel

These tools help us understand Website usage, improve performance, and deliver relevant marketing. You can disable cookies in your browser settings; however, some Website features may not function correctly.

6. Marketing Communications

We may send marketing communications via email and SMS regarding offers, events, or updates.

You may opt out at any time by:

  • Clicking the “unsubscribe” link in emails
  • Following opt-out instructions in SMS messages
  • Contacting us directly

Opting out of marketing communications will not affect essential service-related messages.

7. Storage & Security of Personal Information

We store personal information securely using physical, electronic, and administrative safeguards to protect against misuse, interference, loss, unauthorised access, modification, or disclosure.

Member records are stored electronically and are accessible only by authorised personnel.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When information is no longer required, it is securely deleted or de-identified.

9. Access, Correction & Complaints

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or outdated information
  • Make a privacy complaint

Requests and complaints should be directed to:

Privacy Officer
Entity Name: Blackbird Fitness Pty Ltd
Address: 200–220 Commercial Road, Port Adelaide SA 5015
Email: admin@blackbirdfitness.com.au
Phone: (08) 7226 9153

We will respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Overseas Disclosure

Blackbird Fitness does not intentionally disclose personal information to overseas recipients.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our Website, and the updated date will be shown at the top of this page.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.